Production policy

  1. All Ribbons Collection shoes will need to be produced
  2. It takes 7-14 working days to finalize the production. Please note all given time estimates for production orders are ONLY ESTIMATES and may be subject to change due to unforeseen factors
  3. Ribbons Collection doesn’t have ready made shoes
  4. All handmade/custom shoes are none refundable and are finale sale unless if there’s factory fault
  5. Stock is limited on certain items.

Payment policy

  1. Payment must be made in full prior to the item's production in order for any production order to proceed.
  2. We do not courier stock until your order is fully paid, this applies to lay-by

Return/Exchange policy

  1. You will need to notify us of defective items within 7 days of receipt of the product.
  2. All items returned must be returned in original packaging.
  3. No refund, but exchange on items (if the shoe you have purchased is out of stock and cannot be made again you will be given a full refund)
  4. You need to allow a period of 30 days to refund your money back into your account/email us your banking details once we have agreed on a refund
    Items must be returned unworn, unwashed
  5. Return courier fee is paid by buyer.
  6. Return items will be refunded after they are received and inspected by
  7. Ribbons (we only exchange goods if there’s a factory fault, exchange of shoe size)

Courier Policy

  1. It takes 3-4 working days for post net to courier your goods. Please note that this excludes any delays by the courier while in transit. 
  2. We Do NOT COURIER ON WEEKENDS
  3. We do not meet up but use courier services as we only have an online store.
  4. Orders around Bloemfontein will be picked up by the buyer at post net Loch Logan waterfront, we do not do deliveries!
  5. Please provide real names and take your I.D with when collecting your order
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