Ribbons Collection > Terms of service

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PRODUCTION

  1. All Ribbons Collection shoes will need to be manufactured after the order is made.
  2. It takes 7-14 days to finalize the production.
  3. It takes a further 3-7 days for the courier to deliver your shoes. (total 10-21 working days from date of order.)
  4. Please note all given time estimates for production orders are ONLY ESTIMATES and may be subject to change due to unforeseen factors (such as load shedding)
  5. Ribbons Collection does not have ready-made shoes
  6. All handmade/custom shoes are non-refundable and are final sale unless there is a factory fault
  7. Stock is limited on certain items.

RETURNS/EXCHANGES

  1. No refund but exchange on items (if the shoe you have purchased is out of stock and cannot be made again you will be given a full refund)
  2. You need to allow a period of 30 days to refund your money back into your account/email us your banking details once we have agreed on a refund
  3. Items must be returned unworn, unwashed
  4. Return courier fee is paid by buyer.
  5. Return items will be refunded after they are received by Ribbons (we only exchange goods if there’s a factory fault, exchange of shoe size)

PAYMENTS

  1. Payment must be made in full prior to the item's production in order for any production order to proceed.
  2. We do not courier stock until your order is fully paid, this applies to lay-by

OVERVIEW

This website is operated by Ribbons collection. Throughout the site, the terms “we”, “us” and “our” refer to RibbonsCollection. RibbonsCollection offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3- MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 4- PRODUCTS OR SERVICES 

All products or services are available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

No cash send OR e-wallet allowed
Please note: This is an online-only store. No meet-ups will be arranged. 
Your order will be sent to your nearest PostNet

OUR WORKING HOURS

Monday to Friday 09:00-18:00
Saturday 09:00-14:00
(During holidays we will advise accordingly)

Shipping Policy

It takes 3-7 working days for post net to courier your goods. Please note that this excludes any delays by the courier while in transit. Please add 7 days to the expected delivery time as all shoes are hand-made upon receipt of the order.
We DO NOT COURIER ON WEEKENDS
We do not meet up but use courier services only.
Orders around Bloemfontein will be picked up by the buyer at PostNet Loch Logan Waterfront, we do not our own deliveries!
Please provide real names and take your I.D with you when collecting your order.
Currently, all shipping to South African customers is free.

We deliver to Botswana and Eswatini (Swaziland). All taxes and duties are payable on collection. Ribbons Collection will not be liable for any import duties or tax laws imposed by the receiving country. Delivery times may vary for international orders.
We do international delivery. Please email us at info@ribbonscollection.co.za for international inquiries

SECTION 5- ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

SECTION 6- PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.
Questions about the Terms of Service should be sent to us at info@ibbonscollection.co.za

CONTACT:

Cell: 0672827766

Website: www.ribbonscollection.co.za

Facebook: Ribbons_collection

Instagram: @Ribbons_collection

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